Refund Policy

1. General Policy

Refunds are assessed based on the type of product or service purchased, the timing of the request, whether the service has been provided, and whether the issue was caused by Jetvory, a third-party provider, or the customer.

Jetvory may choose to issue a refund, credit, or alternative resolution where appropriate and lawful.

2. Digital Products and Services

For digital products or services that have already been activated, consumed, or delivered, refunds may be limited or unavailable. This includes services such as eSIM, virtual numbers, airtime, data, and other digital access products.

Where a digital service cannot be completed, fails to activate, or is materially defective, Jetvory may provide a refund, replacement, or service correction where feasible.

3. Physical Products

For physical goods, refunds may be available where the item is damaged, incorrect, defective, or not as described. Customers should contact support promptly and provide relevant evidence where requested.

If a physical order is cancelled before dispatch, Jetvory may refund the order in accordance with the payment method and applicable provider policies.

4. Failed Orders

If an order fails because the requested item cannot be fulfilled, the service cannot be provided, or a supplier is unable to complete the purchase, Jetvory may cancel the order and process a refund where funds were already collected.

Where payment has already been deducted and the order cannot be completed, Jetvory will seek to restore the customer’s wallet or payment balance promptly, subject to provider processing timelines.

5. How to Request a Refund

Customers may request a refund by contacting Jetvory support and providing relevant order information. Jetvory may require order details, proof of issue, or additional information to review the claim.